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I can't think of any sorrow in the world that a hot bath wouldn't help, just a little bit. - Susan Glasee
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Customer Service Category
Description: Articles about customer service.
| It is 2006, an exciting time to be alive. Our economy in Alberta, Canada is booming. There are oodles of employment opportunities. Businesses are sprouting up on every corner.Where are you involved in this rodeo of life?Who... (read entire article)
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| In Part 1, we discussed exceptional customer service, plus “A Bit More.”We defined a customer as anyone with whom we have a relationship (paying customer, family, neighbour).We met Master Electrician, Brent, who provides exceptional... (read entire article)
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| Here we are again to look at some more “A Bit More” principles of exceptional customer service.You may be thinking, “What the heck is he talking about?”If that is the case, please read, or re-read Part 1 and Part 2 of the thre... (read entire article)
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| I was an assistant manager for a major consumer electronics chain, and I was where you would expect an "assistant" manager to be, doing what you would expect an "assistant" manager to to do. I was on top of a ladder, less than ten minutes before... (read entire article)
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| “Service” is one of those wonderful, “Warm Fuzzy” words like “love” and “happiness.” They are easy to say and sound so good, but unless they are backed with real substance, they mean so little.“Service” is what we do to impress and retain... (read entire article)
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| IntroductionCustomer contact is essential in a fast paced business world. Many professionals and small businesses live off their customer contact but to many it is ad hoc and with too much strategy.
Many still find it diff... (read entire article)
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| Cross-Selling is a great way to boost revenues and profits by gently persuading existing customers to purchase an additional product during service conversations.There are ten really great reasons your CSR’s should make an effort to cross-s... (read entire article)
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1. Customer service is all about customers’ needs first and your needs second.
If your customers expect a response from you in 24 hours and you always respond much later, that’s putting your needs first and their needs second.... (read entire article)
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| 1. Be Swift – When someone has an issue with your company, address it quickly. Promptness goes a long way in letting customers know you truly care about their business.2. Go Deep – Don’t just give someone’s complaint surface t... (read entire article)
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| Just because a customer questions your price or a feature of your product DOESN’T mean that they aren’t interested in buying it! As a salesperson, you must learn the meaning behind your customers’ objections in order to respond appropriately and... (read entire article)
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